AI Inbox for Instagram Enquiries
Capture every customer DM, qualify leads, and help your team reply faster — using the official Instagram Messaging API, without cold outreach, scraping, or mass marketing.
Official integration with the Instagram Messaging API.
No mass marketing. No scraping. No unsolicited messaging.
How much for the peach lehenga (age 4)?
Do you deliver to Pune by Friday?
Birthday outfit for 2yr girl?
Businesses miss Instagram DMs
When enquiries pile up in Instagram DMs, messages get buried, replies come late, and warm buyers move on. Your team is losing context and forgetting to follow up.
One organised inbox for Instagram
MsgMaven connects your own Instagram professional account through the official Meta API, then brings every inbound DM into a single, organised inbox your whole team can work from.
From message to follow-up in one flow
Hi, how much for this lehenga for age 4?
Do you deliver to Pune by Friday?
Need birthday outfit for 2-year-old girl.
What MsgMaven does
Reads inbound Instagram DMs
Every direct message lands in one organised inbox in real time.
Real-time capture
New enquiries appear the moment a customer messages your Instagram account.
Organised inbox
Every conversation filterable by status and intent, with full history.
Captures customer profile
Name, handle and history — auto-filled from Meta where allowed.
Classifies enquiry type
Price, size, delivery, booking — tagged automatically.
Suggests the next reply
Editable, rule-based suggestions tuned to your business.
Marks hot leads
Buying-intent enquiries surface to the top with a lead score.
Reminds you to follow up
Never let a warm enquiry go cold.
What MsgMaven does not do
MsgMaven is built strictly for inbound customer support and enquiry management. It is not a growth-hacking or outbound tool.
Businesses can only use MsgMaven with their own connected Instagram professional accounts.
Built first for Instagram sellers
Boutiques, kids couture brands, fashion sellers, jewellery stores, gifting brands, and Instagram-first sellers get non-stop questions about price, size, availability, delivery, customization, and payment. MsgMaven understands these enquiries out of the box and helps teams reply faster.
See the Instagram seller workflowCustomer
“How much for the peach lehenga? My daughter is 4.”
Suggested reply
“Sure 😊 Please share the screenshot or name of the outfit, the child's age, and your delivery city. I'll confirm price and availability.”
Ready for more enquiry-led businesses
The same inbound-enquiry engine adapts to businesses that rely on Instagram DMs to convert customers.
Instagram Sellers
For boutiques, kids couture, fashion, jewellery, gifting, handmade products, and D2C sellers.
Explore Instagram sellersAppointment Businesses
For salons, clinics, coaches, tutors, consultants, spas, wellness centres, and fitness trainers.
Explore appointment businessesLocal Service Businesses
For restaurants, cloud kitchens, agencies, repair services, local vendors, and service providers.
Explore local businessesHigh-Intent Sales Teams
For real estate, education admissions, advisory services, premium services, and investment enquiries.
Explore high-intent salesMeta compliance & official integrations
MsgMaven uses the official Instagram Messaging API. Each business connects its own account and grants its own permissions. We store data securely, support disconnection at any time, and provide a working data-deletion endpoint.
- Own-account connection
- Official Meta permissions
- Encrypted access tokens
- Webhook signature verification
- Data deletion callback
- Disconnect account option
- Privacy policy
- Terms of service
- Acceptable use policy
- No mass marketing or scraping
Get started
MsgMaven is rolling out to boutiques and Instagram sellers first. Create your workspace and connect your channels in a few guided steps.