Features

Everything you need to answer enquiries faster

MsgMaven focuses on inbound enquiry management — capturing, understanding, qualifying and replying — with no mass marketing or cold outreach.

Every Instagram DM in one place, filterable by status and intent.

Automatic tagging of price, size, availability, delivery, booking and more.

Editable, rule-based suggestions tuned per business. AI generation can be layered on later.

Names and handles captured from Meta where permitted, plus notes and tags.

Buying-intent enquiries rise to the top with a running lead score.

Statuses, assignments and internal notes so nothing slips through.

Official APIs, encrypted tokens, webhook signature verification and data deletion.

A real readiness checklist that verifies your connection, permissions and webhooks.